Here are the most common explanations:
🔒 You don't have the correct permissions set
Every staff user in STEER tracking needs to be given permission to see students data. Often schools choose to limit visibility to a particular house, year group or campus.
If you can only see the training page, then it means that you don't have any permissions set yet!
If you can see all the pages, but can't see the houses/years you expect when you try to use the filter in the top right hand corner, it may mean that you have been set more limited permissions that you expected. Reach out to your senior practitioner to check.
💠Your school has chosen to not import houses/all year groups
Not all schools decide to import house data and not all schools decide to track the whole school. If you are missing houses or years, it may be an intentional choice made by your school.
⌛ Your school has finished their yearly student data import yet
If it's near the start of the year, your school may not have finished importing the new year's data. This can result in house and year values being missing.
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